FAQ
  1. Home
  2. FAQ

ORDERS

How do I create an account?

It is now easier than ever to create an account on The Republic of Svarga. Simply login using your Google account or create one using your email and password.

Can I change or cancel my order?

We are unable to accommodate a change in order after the checkout proceeded. Please re-confirm the order that you made before doing the checkout.

Where can I check up on my order status?

You may check up on your order status by logging into your account. Your order status for both past and present orders will be listed under Order History. Also, check your email for updated order status from us.

RETURNS AND REFUNDS

How do I return / exchange my order?

If you have any problem regarding your order, you may take advantage of our returns policy. Just follow the rules of our returns policy to make sure that we can proceed your return.

Can I refund my product?

We currently only offering return / exchange and not refund.

DELIVERY

How do I track my order?

Our website currently does not provide order tracking feature. You can track your order through the website of each shipping service used after receiving the shipping number from our customer service.

What shipping options do you offer?

We only offer delivery by JNE and J&T at the moment, and your order is delivered to your doorstep based on the service that You choose and your location as well.

PAYMENTS, PROMOTIONS, & GIFT CARDS

What payment methods do you accept?

We accept payments from all Visa, Mastercard and American Express credit and debit cards, Bank Transfer, as well as Go-Pay and Shopee Pay. We also offer payment through Alfa Group (Alfamidi / Alfamart) or Indomaret.

Is my credit card information safe?

The Republic of Svarga does not store any of your credit card information, which is submitted directly to our payment gateway partners for processing.

X
0
    0
    Your Cart
    Your cart is emptyReturn to Shop
      Apply Coupon
      Available Coupons
      svrgbayu Get 10% off
      Unavailable Coupons
      gg522 Get Rp10 off Get 10% OFF with minimum purchase IDR 200,000
      sn03 Get 10% off
      stayhome Get 10% off Stay Home, Stay Fit
      svgcny1 Get 12% off
      svrgangga Get 10% off
      svrgfiqi Get 10% off
      svrgsam Get 10% off
      svrgxsehela Get 12% off